SUPPORT

BECAUSE SOMETIMES THINGS JUST HAPPEN

Contact Support

Our support team is here to help!
Please be aware that our support staff currently consists of English and German language support requests. Any other languages submitted will not go through our support system. We thank you for your understanding, please let us know how we can further assist you below.
First Name
Last Name (required)
Your E-Mail Address (required)
System
Please select your system.
GAME (required)
Please select the game which caused you problems.
Type of Support (required)
Please select the type of support/problem your are experiencing.
YOUR DESCRIPTION OF THE PROBLEM (required)

The more detailed your description is, the better we can help you. Any detail can help us to understand your issue. Please explain all the steps you did until the problem happened.

Additional Informations

We need a .txt file with your system information and would prefer a screenshot of the problem. Please attach a DxDiag.txt if possible.

Drag & Drop Files Here
or

File size should not exceed 4 MB (Accepted file types: txt, png, jpg, pdf)

JOBS

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SUPPORT

Need support for your game? Click the icon above to submit your inquiries. 

PRESS

Are you trying to find our Press page? Click the icon above for all press related info.

CONTACT

General inquiries? Click the icon above and send us your inquiries.

PUBLISHER

Looking for a Publisher! Click the icon above to submit your game.

Deck13 Logo

Deck13 Interactive GmbH
Gervinusstraße 18-22
60322 Frankfurt am Main
Phone: 069 / 716 716 60
E-Mail: info[at]deck13.com